Support Policy
This
Support Policy describes what support you can expect from us in regards to TusiBD
Service.
If you
have questions about this Support Policy or do not agree with it, please
Contact Us before using the Website. We may amend this Support Policy from time
to time, so check this page to ensure that you are aware of any changes.
By
using any part of the Website or providing personal information to us, you
consent to us processing it as set out in this Support Policy.
What Our Support Service Covers
We only
support our Products, sold on TusiBD.com. Our Support Service includes
assistance with Product installations, configuration and use. If you need help
setting up or configuring your plugin, please first check the documentation and
FAQs of the extension. Your question might have been answered already. If it
hasn’t, please submit a ticket.
Retired
themes are supported until your subscription expires. If you spot a fatal error
in the code and are using the latest versions of all code on your website,
please submit a ticket at our Helpdesk.
Bug Fixing
We will
fix any defects in our Products as quickly as possible after they are brought
to our attention. We will also try to provide a solution via our Helpdesk for
smaller defects or errors as a precursor to a more substantial update to the
particular Product as part of our scheduled Product updates. If you think you
have found a bug, please let us know. If you want to speed up the process, make
sure to follow the steps in our self-help guide first. If you don’t, we might
ask you to go through those steps.
What Our Support Service Does Not Cover
Our
Support Service does not cover our Products supplied by Third Parties who are
not our Resellers or Third Party products and services. We may require you to
disable Third Party products that are installed alongside our Products before
we are able to assist you.
Customization
We
provide our Products as is. While we can help you to configure our products
within the capabilities of each plugin, we do not customize our Products or
support any Third Party customizations of our Products. A customization is
anything that changes the way our Products look or function relative to how we
make our Products available to you.